Service incident updates are provided on an hourly cadence or, if a different cadence is required, it will be stated in the SHD communication posting. Microsoft notifies administrators by communicating directly to impacted customers via Service health on the Microsoft 365 admin center. Notification policy: When a service incident occurs, Microsoft recognizes that timely, targeted, and accurate communications are critical for customers. The following tables show recent worldwide uptime data. We aim to be transparent in our operations so you can monitor the state of your service, track issues, and have a historical view of availability. Recent worldwide uptimes: Moving to a cloud service shouldn't mean losing the ability to know what's going on. Customers are notified of known service incidents through Service health on the Microsoft 365 admin center. Unplanned downtime: Unplanned service incidents occur when one of the services is unavailable or unresponsive due to a failure within the Microsoft managed environment. Microsoft typically plans maintenance for times when service usage is historically at its lowest based on regional time zones. Customers are notified no later than five days in advance of all planned maintenance through Message center on the Microsoft 365 admin center. Planned maintenance notifications inform customers about service work that might affect the functionality of a Microsoft service. Planned maintenance events: Planned maintenance is regular Microsoft-initiated service updates to the infrastructure and software applications. Service notifications: There are two types of notifications about times when services may not be available: Planned maintenance events and Unplanned downtime. However, some service incidents are more serious and can lead to longer term outages. Most service incidents can be addressed using Microsoft technology and process solutions and are resolved within a short time. Interruptions caused by third party service providers, or changes made within customer managed environment, aren't considered service incidents. Service incidents may be caused by hardware or software failure in the Microsoft data center, a faulty network connection due to a change made by Microsoft, or a major data center challenge such as fire, flood, or regional catastrophe. Service incidents: A service incident is an event that affects the delivery of a service. For more information, see View the status of your services. Planned maintenance information is available on the Message Center. View status of services: The Service health section shows the current status of the service and details about service disruptions and outages. Instead, see the 21Vianet service level agreement. If you're using Office 365 operated by 21Vianet, some of the information below might not apply. Service health information is available at any time by signing in. Microsoft admins can view the status of services and find out when maintenance is scheduled.
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